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ipNX Technical Support Engineer (i-TAC Engineer) Apply Now

  22
  Network Services Divison
  Lagos

JOB DESCRIPTION

Function: Technical Support
Reporting to: Service Assurance Manager
Work Schedule: Shift
Travel Frequency:  Seldom

Purpose of the Job

Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.  

Expected Key Results (Detailed KPIs)

  • Incident Management (First Call Resolution)​​​
  • Prompt Response to inbound calls and emails
  • Follow up on unresolved complaint/ open tickets to closure
  • Timely Escalation/feedback to relevant units.
  • Preparing Technical Reports

 

  • Educational Qualifications & Functional Skills:
    • (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.
  • Work Experience:
    • A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
    • Knowledge and experience with network security (IPSec Firewalls) are desirable.
    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
    • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
  • Other Requirements:
    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self Development
    • Nimble Learning