ipNX Technical Support Engineer (i-TAC Engineer) Apply Now
Function: Technical Support Reporting to: Service Assurance Manager Work Schedule: Shift Travel Frequency: Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
Incident Management (First Call Resolution)
Prompt Response to inbound calls and emails
Follow up on unresolved complaint/ open tickets to closure