Job ID   75
Department   Business Operations
Location   Bompai Road, Kano

Function:  Account Management
Reporting to:  Regional Sales Head, North
Location: Kano
Travel Frequency: Occassional

Purpose of the Job

The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio as well as seeking / hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience / service delivery satisfaction at all times and works in collaboration with the account teams to ensure smooth transition of accounts into the business.

Expected Key Results 

• Achieve set revenue growth.
• Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
• Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets
• Ensure compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.

 

Educational Qualifications 

• B.SC Engineering / Computer Science / Marketing / Sales / related disciplines (2.2/Upper Credit Minimum)

Functional Skills:

• Understanding communications Network, Experience in a Business & Retail sales environments;  consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
• Good Microsoft office suite competence, CRM competence, including Visio.
• Exemplary communication skills both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

 

• Work Experience:

  • At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management.

  • Must demonstrate interpersonal capabilities.

     

• Other Requirements
  • Customer Focused
  • Action Oriented
  • Result Oriented
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality