Job ID   62
Department   Customer Experience & Advocacy
Location   Lagos

Function:  Improve overall service experience across the customer journey map & life cycle.
Reporting to:  Customer Experience Co-ordinator
Location: Lagos
Travel Frequency: N/A

Purpose of the Job 

To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in  ipNX.

Expected Key Results 

• Customer Experience Management
• Customer Experience Training & Quality Assurance
• Reporting
• Other responsibilities as assigned 
• Educational Qualifications & Functional Skills:

  • Minimum 2.2/Upper Credit, Bachelor’s degree in  social science or related field.

• Work Experience:
  • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
  • Strong working knowledge of survey & analytical tools.
• Other Requirements:
  • Customer Obssessed
  • Data analytics
  • Excellent communication skills
  • Ability to optimize work processes
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Drives Vision & Purpose
  • Can Multi-task