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Customer Experience Executive Apply Now

  Customer Experience & Advocacy

Function:  Improve overall service experience across the customer journey map & life cycle.
Reporting to:  Customer Experience Co-ordinator
Location: Lagos
Travel Frequency: N/A

Purpose of the Job 

To collate & analyze  data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from  initiation ,planning  completion to implementation and train , monitor & ensure consistency in service standards in  ipNX.

Expected Key Results 

  • Customer Experience Management
  • Customer Experience Training & Quality Assurance
  • Reporting
  • Other responsibilities as assigned 
  • Educational Qualifications & Functional Skills:
    • Minimum 2.2/Upper Credit, Bachelor’s degree in  social science or related field.

  • Work Experience:
    • Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
    • Strong working knowledge of survey & analytical tools.
  • Other Requirements:
    • Customer Obssessed
    • Data analytics
    • Excellent communication skills
    • Ability to optimize work processes
    • Self-Development
    • Nimble Learning
    • Ensures Accountability
    • Drives Engagement
    • Drives Vision & Purpose
    • Can Multi-task