Function: Improve overall service experience across the customer journey map & life cycle. Reporting to: Customer Experience Co-ordinator Location: Lagos Travel Frequency: N/A
Purpose of the Job
To collate & analyze data to develop strategies and techniques that will improve customer experience,to monitor & track service initiatives from initiation ,planning completion to implementation and train , monitor & ensure consistency in service standards in ipNX.
Expected Key Results
Customer Experience Management
Customer Experience Training & Quality Assurance
Other responsibilities as assigned
Educational Qualifications & Functional Skills:
Minimum 2.2/Upper Credit, Bachelor’s degree in social science or related field.
Minimum of 1 year of varied experience in Telecoms/Database Management and Customer Service Management.
Strong working knowledge of survey & analytical tools.