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Internal Communications Specialist Apply Now

  Corporate Services

Function:  Internal Communications, Content Development, Documentation & Distribution
Reporting to:  GED, Corporate Services
Location: Lagos
Travel Frequency: Occassional

Purpose of the Job

The Internal Communications Specialist is accountable for creating, implementing, maintaining, aligning, updating and  distributing  internal/employee communications content across the divisions and departments; keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.

The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture. S/He will deliver the organization's Corporate Social Responsibility agenda as assigned.


Expected Key Results 

  • Internal Communications Strategy
  • Content Management  
  • Effective Communication Channel Management and Engagement
  • Staff Satisfaction and Engagement evaluation and improvement Service Delivery
  • Documentation Management
  • Corporate Social Responsilty deliverables 


Educational Qualifications 

  • BA/B.Sc./HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1/Upper Credit Minimum)

Functional Skills:

  • Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
  • Masters’ degree in the relevant field will be an added advantage
  • Understanding of the importance of good media communication for a large organization
  • Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
  • Strong documentation, presentation, and speaking skills
  • Embrace change and have experience in supporting change management process
  • Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
  • Be a self-starter, able to work with general direction and exercise independent judgment
  • Proven experience in the development and production of creative and engaging social content
  • Good project and time management skills - Ability to work independently and manage one’s time.
  • Good interpersonal and relationship-building skills
  • A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
  • Ability managing multiple stakeholders with strong examples of clear and concise communication
  • Ability to build successful relationships at all levels
  • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
  • Have an entrepreneurial spirit
  • Ability to demonstrate a mature understanding of key business needs
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
  • History of career growth, consistently meeting and exceeding goals and increasing responsibilities
  • Work Experience:
    • At least 3 years communications and content experience, especially internal/corporate/ employee  communication, for a large organization
    • Cognate experience in writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial
    • Prior management of complex projects and advising senior managers is an added advantage.
    • Extensive experience in using social analytic tools to review reports and insights to action change
    • Proven experience and a strong understanding of content strategy
    • Writing or blogging experience is desirable
    • Experience working on a content-driven or media organisation
    • Experience using Customer-centric capabilities and delivery of programmes across multiple business
    • Experience working  in a complex matrix environment
    • Experience in Telecommunications industry will be an added advantage
    • Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data


  • Other Requirements
    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development
    • Nimble Learning
    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality