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Network Services Engineer Apply Now


Function:  Network Services Engineer
Reporting to:  Network Services Lead
Location: Lagos
Travel Frequency: N/A

Purpose of the Job

The Network Services Engineer is responsible for pro-actively performing network fulfilment activities across all network products. Assists in troubleshooting customer impacting issues affected by the fulfilment process, diagnose problems and troubleshoot within Data Centre/LAN/WAN/Wireless, or Firewall/Load Balancing/Threat Protection. Providing design and implementation according to best practices and standards and assist in deploying and supporting Network services and Security for clients.

Expected Key Results 

  • Network Service Monitoring
  • Network Service Support Analysis
  • Network Service Management
  • Customer Service
  • Perform Monitoring, Backup and Recovery Procedures
  • Stakeholder Management
  • Educational Qualifications & Functional Skills:
    • Bachelor's degree in Computer Science, Computer Engineering, MIS, Electrical Engineering or other technical disciplines (2.2/ Upper Credit Minimum)
    • Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
    • Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
    • Keen interest in emerging technologies Cloud, SD-WAN
    • Good verbal and written communication skills required for interaction with business-users.
    • Strong problem-solving skills required for technical issue resolution.
    • Organized and structured work habits
    • Strong personal time management to coordinate several tasks simultaneously
    • Ability to confidently communicate with personnel at all levels of the organization.
    • Extensive technical knowledge deploying and managing network and infrastructure environment
    • Well organized, articulate and has numerate skills
    • Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
    • Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
    • Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
    • Have an entrepreneurial spirit
    • Pre-Sales & Post-Sales Management
    • Demonstrable communication, interpersonal and relationship management skills 
    • Environmental / Industry analysis
    • Documentation and Strategic planning skills
    • Project management skills also desirable
  • Work Experience:
    • 5 years plus experience with Fiber to the Home (FTTH) infrastructure, and experience in construction on new outside and inside plant (OSP/ISP) fiber infrastructure.
    • Experience with basic configurations of enterprise or carrier grade networking equipment such as routers, switches, firewalls, encoders, optics, and Dense Wavelength Division Multiplexing (DWDM)
    • Working knowledge of health, safety, and environmental protection practices and procedures as they apply to common construction processes
    • Experience working within a Service Provider environment on the core network architecture
    • Experience working within a multi-vendor network environment – Cisco etc
    • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs in an enterprise organisation
    • Extensive experience interacting with clients in both pre- and post-sales capacities
    • Experience using data to illustrate business conclusions
    • Experience working in a Service Provider environment and providing technical support to end customer solutions
    • Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
  • Other Requirements
    • Customer Focus
    • Tech savvy
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development
    • Nimble Learning
    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality