Job ID   44
Department   Network Operations:B2B
Location   Coscharis Plaza, Garki, Abuja

Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Location: Abuja
Travel Frequency: Occasionally

Purpose of the Job 

To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.

Expected Key Results 

• Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
• Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
• Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
• Establishing and managing end-to-end connectivity for banks and other corporate bodies.
• Installation, configuration and integration of new clients into the network.
• Providing adequate back-end support for field engineers.

 

• Educational Qualifications & Functional Skills:
  • Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering /Electrical engineering or Computer Science.
  • Professional Qualification : CCNA, CCNP
• Work Experience:
  • Minimum of 1 year experience.
• Other Requirements:
  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning