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Service Fulfillment & Support Engineer (LAG) Apply Now

  109
  Business Division
  Lagos

Function: Service Fulfillment & Support Engineer
Reporting to: Team Lead, Service Fulfillment & Support
Location: Lagos
Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

Expected Key Results 

  • Incident Management
  • Preventive Maintenance
  • Pre-sale Engineering
  • Report Management
  • Back Office Support
  • Project Implementation Management
  • Job Completion Certificate
  • Inventory Management

 

Educational Qualifications & Functional Skills:

  • Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
  •  Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

  • At least 2 years in telecommunications industry

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation 
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning

Function: Service Fulfillment & Support Engineer
Reporting to: Team Lead, Service Fulfillment & Support
Location: Lagos
Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

Expected Key Results 

  • Incident Management
  • Preventive Maintenance
  • Pre-sale Engineering
  • Report Management
  • Back Office Support
  • Project Implementation Management
  • Job Completion Certificate
  • Inventory Management

 

Educational Qualifications & Functional Skills:

  • Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
  •  Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

  • At least 2 years in telecommunications industry

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation 
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning