Job ID   109
Department   Business Division
Location   Lagos

Function: Service Fulfillment & Support Engineer
Reporting to: Team Lead, Service Fulfillment & Support
Location: Lagos
Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

Expected Key Results 

• Incident Management
• Preventive Maintenance
• Pre-sale Engineering
• Report Management
• Back Office Support
• Project Implementation Management
• Job Completion Certificate
• Inventory Management

 

Educational Qualifications & Functional Skills:

• Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
•  Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

• At least 2 years in telecommunications industry

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning

Function: Service Fulfillment & Support Engineer
Reporting to: Team Lead, Service Fulfillment & Support
Location: Lagos
Travel Frequency: Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

Expected Key Results 

• Incident Management
• Preventive Maintenance
• Pre-sale Engineering
• Report Management
• Back Office Support
• Project Implementation Management
• Job Completion Certificate
• Inventory Management

 

Educational Qualifications & Functional Skills:

• Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
•  Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Work Experience:

• At least 2 years in telecommunications industry

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation 
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning