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Social Media/Content Development/User Experience Officer Apply Now

  Customer Experience & Advocacy

Function: Ensure Regular Rich Content Development For All Touch Points
Reporting to: Head, CEA
Location: Lagos
Travel Frequency: NIL

Purpose of the Job 

To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services. To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.

Expected Key Results 

  • Content Development.
  • Copyright Compliance
  • Manage customer complaints and expectations on social media platforms
  • Generate brand awareness
  • Identify online threats, escalations and business enquiries
  • Communication
  • Information Dissemination


  • Educational Qualifications & Functional Skills:
    • B.Sc in Journalism or Communication/Social Sciences (2.2/Upper Credit Minimum).
    • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
    • Professional Qualification in Customer experience management an added advantage.
  • Work Experience:
    • Minimum of 2-3 years of varied experience in content development related positions
    • Excellent communication and writing skills
    • Good listening skills
    • Multitasking abilities
    • Ability to work independently
    • Fairly good knowledge of HTML, Photoshop Dreamweaver, Macromedia flash, MS- FrontPage
  • Other Requirements:
    • Customer Focus
    • Tech savvy
    • Team Work
    • Action orientation
    • Drive results
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development
    • Nimble Learning