Function: Create and maintain ipNX presence on social media. Reporting to: Customer Experience Analyst Location: Lagos Travel Frequency: Nil
Purpose of the Job
To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.
Expected Key Results
Manage customer complaints and expectations on social media platforms
Generate brand awareness
Identify trends on social media
Elicit concrete information from customers via surveys and campaigns
Identify online threats, escalations and business enquiries
Carry out other responsibilities as assigned
Educational Qualifications & Functional Skills:
Minimum 2.1/Upper Credit Bachelor's Degree in social sciences preferably public relations, marketing, social media management or business communications.
Minimum of 1-2 years related experience.
Strong analytically skills
Proficient use of CorelDraw
Graphic design skills
Knowledge of digital media as it relates to branding
Online reputation management
Strong communication – both verbal & written and inter-personal skills