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Social Media Officer Apply Now

  41
  Customer Experience & Advocacy
  Lagos

Function: Create and maintain ipNX presence on social media.
Reporting to: Customer Experience Analyst
Location: Lagos
Travel Frequency: Nil

Purpose of the Job 

To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results 

  • Manage customer complaints and expectations on social media platforms
  • Generate brand awareness
  • Identify trends on social media
  • Elicit concrete information from customers via surveys and campaigns
  • Identify online threats, escalations and business enquiries
  • Analysis/Reporting
  • Carry out other responsibilities as assigned

 

  • Educational Qualifications & Functional Skills:
    • Minimum 2.1/Upper Credit Bachelor's Degree in social sciences preferably  public relations, marketing, social media management or business communications.
  • Work Experience:
    • Minimum of 1-2 years related experience.
  • Other Requirements:
    • Strong analytically skills
    • Proficient use of CorelDraw
    • Graphic design skills
    • Knowledge of digital media as it relates to branding
    • Team player
    • Drive results
    • Cultivate Innovation
    • Online reputation management
    • Resilience
    • Strong communication – both verbal & written and inter-personal skills
    • Tact and a good sense of humor
    • A passion for all things digital
    • Hardworking  and Extremely organized
    • Self-motivated