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Solutions & research engineer Apply Now


Function:  Solutions & Research
Reporting to:  Head, Operations & Maintenance
Location: Lagos
Travel Frequency: Yes

Purpose of the Job

To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results 

  • Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
    * Retail Customers: Restore service failures within 24 hours of its occurrence.
  • Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
  • Implement an FTTH Monitoring application to improve MTTR for faults.
  • Report Management: Ensure weekly support status reports are done and submitted timely for review.


Educational Qualifications 

  • BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
  • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

  • Customer centric and stakeholders management.

  • Good LAN/WAN network design and implementation skills.

  • Ability to solve complex problems in the shortest available time using honed analytical skills

  • Good interpersonal skills with customers, vendors and members of team.

  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).

  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.

  • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.

  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

  • Hardworking and Tenacious.

  • Performance driven.

  • Sharp analytical and logical reasoning.

  • Work effectively with own initiative and minimal supervision, and also as a part of a team.


  • Work Experience:
    • At least 3 years experience within the telecoms space as a Network/Communications Engineer

    • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.

    • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.

    • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.

    • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable

    • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

  • Other Requirements
    • Customer Focused
    • Hardworking and Tenacious

    • Action Orientation

    • Tech Savvy

    • Result Driven

    • Excellent Decision Quality

    • Attention to Detail

    • Problem Solving

    • Excellent troubleshooting and analysis skills

    • Impeccable Customer Service and Support Skills

    • Customer Focus

    • Self-Development