Job ID   84
Department   Engineering
Location   Lagos

Function:  Solutions & Research
Reporting to:  Head, Operations & Maintenance
Location: Lagos
Travel Frequency: Yes

Purpose of the Job

To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results 

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  * Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

 

Educational Qualifications 

• BSC Computer Science / Computer Engineering / IT Related Disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders management.

• Good LAN/WAN network design and implementation skills.

• Ability to solve complex problems in the shortest available time using honed analytical skills

• Good interpersonal skills with customers, vendors and members of team.

• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).

• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.

• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.

• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

• Hardworking and Tenacious.

• Performance driven.

• Sharp analytical and logical reasoning.

• Work effectively with own initiative and minimal supervision, and also as a part of a team.

 

• Work Experience:

  • At least 3 years experience within the telecoms space as a Network/Communications Engineer

  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.

  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.

  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.

  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable

  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

• Other Requirements
  • Customer Focused

  • Hardworking and Tenacious

  • Action Orientation

  • Tech Savvy

  • Result Driven

  • Excellent Decision Quality

  • Attention to Detail

  • Problem Solving

  • Excellent troubleshooting and analysis skills

  • Impeccable Customer Service and Support Skills

  • Customer Focus

  • Self-Development