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Team lead, strategic accounts Apply Now

  Business Division

Function: Business Development
Reporting to: Head, NSD
Location: Global
Travel Frequency: Rarely

Purpose of the Job 
The Team Lead, Strategic Account is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.

  • Expected Key Results (Detailed KPIs)
    • Achieve set revenue growth.​
    • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.​
    • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.​
    • Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.


  • Educational Qualifications & Functional Skills:
    • B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
    • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
    • Good Microsoft office suite competence, CRM competence, including Visio
    • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
  • Work Experience:
    • At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
    • Must demonstrate interpersonal capabilities and leadership.
  • Other Requirements:
    • Customer Focused
    • Understanding of Strategic Accounts
    • Action oriented
    • Result Driven
    • Cultivate Innovation
    • Ability to optimize work processes
    • Resilience
    • Self-Development
    • Ensures Accountability
    • Develops Talent
    • Drives Engagement
    • Drives Vision & Purpose
    • Excellent Decision Quality