Job ID   26
Department   Business Division
Location   Lagos

Function: Business Development
Reporting to: Head, NSD
Location: Global
Travel Frequency: Rarely

Purpose of the Job 
The Team Lead, Strategic Account is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
 

• Expected Key Results (Detailed KPIs)
  • Achieve set revenue growth.​
  • Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.​
  • Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.​
  • Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements.

 

• Educational Qualifications & Functional Skills:
  • B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
• Work Experience:
  • At least 5 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities and leadership.
• Other Requirements:
  • Customer Focused
  • Understanding of Strategic Accounts
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality